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Initiates a new outbound SMS or WhatsApp contact to a customer

Source: R/connect_operations.R
connect_start_outbound_chat_contact.Rd

Initiates a new outbound SMS or WhatsApp contact to a customer. Response of this API provides the ContactId of the outbound SMS or WhatsApp contact created.

See https://www.paws-r-sdk.com/docs/connect_start_outbound_chat_contact/ for full documentation.

Usage

connect_start_outbound_chat_contact(
  SourceEndpoint,
  DestinationEndpoint,
  InstanceId,
  SegmentAttributes,
  Attributes = NULL,
  ContactFlowId,
  ChatDurationInMinutes = NULL,
  ParticipantDetails = NULL,
  InitialSystemMessage = NULL,
  InitialTemplatedSystemMessage = NULL,
  RelatedContactId = NULL,
  SupportedMessagingContentTypes = NULL,
  ClientToken = NULL
)

Arguments

SourceEndpoint

[required] Information about the endpoint.

DestinationEndpoint

[required] Information about the endpoint.

InstanceId

[required] The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

SegmentAttributes

[required] A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.

  • Attribute keys can include only alphanumeric, -, and _.

  • This field can be used to show channel subtype, such as connect:SMS and connect:WhatsApp.

Attributes

A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and can be accessed in flows just like any other contact attributes.

ContactFlowId

[required] The identifier of the flow for the call. To see the ContactFlowId in the Connect Customer console user interface, on the navigation menu go to Routing, Contact Flows. Choose the flow. On the flow page, under the name of the flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:

  • arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/123ec456-a007-89c0-1234-xxxxxxxxxxxx

ChatDurationInMinutes

The total duration of the newly started chat session. If not specified, the chat session duration defaults to 25 hour. The minimum configurable time is 60 minutes. The maximum configurable time is 10,080 minutes (7 days).

ParticipantDetails

The customer's details.

InitialSystemMessage

A chat message.

InitialTemplatedSystemMessage

Information about template message configuration.

RelatedContactId

The unique identifier for an Connect Customer contact. This identifier is related to the contact starting.

SupportedMessagingContentTypes

The supported chat message content types. Supported types are:

  • text/plain

  • text/markdown

  • application/json, application/vnd.amazonaws.connect.message.interactive

  • application/vnd.amazonaws.connect.message.interactive.response

Content types must always contain text/plain. You can then put any other supported type in the list. For example, all the following lists are valid because they contain text/plain:

  • [text/plain, text/markdown, application/json]

  • [text/markdown, text/plain]

  • [text/plain, application/json, application/vnd.amazonaws.connect.message.interactive.response]

ClientToken

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned.